Our policy groups tools and services into three categories: However, knowledgeable people will disagree over what is appropriate and what is not. We encourage feedback from our customers and take constructive feedback into consideration in future updates to our policy. It is designed to be an appropriate compromise between allowing the use of tools and services that might enhance the playing and learning experience for the user, while prohibiting tools and services that give the user an unfair advantage. The policy we have developed over the years follows thorough discussions internally and with poker experts, including our team of professionals. We believe this gives that player an unfair advantage against others at their table.
A player with access to such a database can call up detailed information about their opponents without ever playing against those opponents themselves. For example, there are people building databases with profiles of many players online, and they are sharing access to these databases. In between those two extremes are many tools - some of which we consider to be too close to cheating. At the other end of the spectrum, they can use a tool that informs them exactly what action to take in real-time. Both of these techniques are clearly appropriate.
For instance, they can play a lot and gain experience, or they can read a book about poker. There are many things that a player can do to improve their chances in a poker game. However, we think that some go beyond what we consider acceptable as an aid to playing online. We think it is okay for players to use some of these tools and services. As online poker has grown in popularity, people have developed tools and web-based services to help them play better online.
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